Shipping policy
Persiva orders are shipped from our fulfillment warehouses. The shipping warehouse depends on stock availability at the time you order. Logistics are automated via Shopify to ensure fast and efficient order processing. We carry out regular stock checks to ensure the quality of our products.
Order Processing
Orders are processed within 48 hours of purchase. During sales periods or periods of high demand, processing time may be slightly extended. Your estimated shipping time will be confirmed at checkout.
Delivery Times
Delivery takes between 5 and 10 business days, excluding weekends, public holidays, and unforeseen carrier delays. Delivery times are approximate and may vary based on your location and local postal practices.
Country / Region |
Estimated Delivery Time (Business Days) |
United States (USA) |
5 to 10 business days |
These timelines are indicative and may vary depending on local delivery conditions and carrier availability. Persiva currently ships within the United States only. Orders with a delivery address outside the United States cannot be accepted.
Duties & Customs
You will not be charged any additional fees upon delivery. Your purchase price is fully all-inclusive.
Shipping Fees
Shipping is free on every order within the United States. No shipping cost is added at checkout.
Order Tracking
You will receive an email with your tracking number once your order has been processed and shipped. Tracking information is updated within 24 to 48 hours of shipment and is available at all times on our Track Your Order page. You will also receive automatic email updates throughout the delivery process. Please check your junk mail folder if you have not received your tracking email.
If your tracking shows no information after 48 hours of receiving your shipping confirmation, please allow an additional 1 to 2 business days for the carrier system to update. If there is still no update after 5 business days, please contact us at info@trypersiva.com.
Lost Packages
In the rare event that your package is lost in transit, we will reship your order at no additional cost to you. Please contact us at info@trypersiva.com and we will resolve the situation promptly. We reserve the right to request confirmation from the carrier before processing a reship.
Incorrect Address
We are not responsible if an address is entered incorrectly during checkout. Please ensure your delivery address is accurate and complete before placing your order. If you notice an error, contact us within 24 hours of placing your order at info@trypersiva.com and we will do our best to correct it before shipment.
If the package is returned to us as a result of an address error on the customer's part, we will issue a full refund once the package is received back at our warehouse. We will not be liable for any additional shipping costs incurred due to an incorrect address.
Order Cancellation
You may cancel your order within 6 hours of placing it by contacting us at info@trypersiva.com with the subject line "CANCELLATION". Once an order has been processed and handed to the carrier, cancellation is no longer possible and our standard return policy will apply.
Delays & Force Majeure
Persiva shall not be held liable for shipping delays caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, customs delays, or carrier disruptions. In such cases, we will make every reasonable effort to keep you informed and minimize any inconvenience.
Contact
For any shipping-related questions, please contact our customer support team at:
Persiva Customer Support
info@trypersiva.com